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Privacy Policy

How Pro Global Delivery collects, uses, and protects your personal information across our shipping and tracking services.

Last updated: April 1, 2026

1. Overview

Pro Global Delivery ("we", "our", "us") respects your privacy and is committed to protecting personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, and how you can manage it when you use our website, mobile experiences, and shipping services.

By using our services you agree to the practices described here. If you do not agree, please do not use our services.

2. Information We Collect

We collect information in three ways:

edit_note

Information you provide

Names, addresses, phone numbers, emails, billing details, shipment contents, and any messages you send us.

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Automatic information

IP address, browser type, device identifiers, pages viewed, referring URLs, and approximate location.

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From third parties

Carriers, customs authorities, and verified business partners may share status updates and verification data.

3. How We Use Information

  • check_circle To process shipments, generate tracking numbers, and deliver packages.
  • check_circle To send transactional notifications by email or SMS (e.g., status updates, delivery confirmations).
  • check_circle To verify identity, prevent fraud, and comply with customs and trade regulations.
  • check_circle To improve our website, services, and customer support experience.
  • check_circle To send marketing communications when you have opted in (you can unsubscribe at any time).

4. Sharing & Disclosure

We do not sell your personal information. We share data only with:

  • Carriers and logistics partners required to fulfill your shipment.
  • Customs and government authorities as legally required.
  • Service providers (payment processors, hosting, analytics) bound by confidentiality.
  • Successors in the event of a merger, acquisition, or asset sale.

5. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, measure traffic, and improve performance. You can disable non-essential cookies through your browser settings without losing access to core tracking features.

6. Data Security

We use TLS encryption in transit, encrypted storage at rest, role-based access controls, and continuous monitoring. No method is 100% secure, but we work hard to protect your data and notify affected users of any verified breach within 72 hours.

7. Data Retention

Shipment records are retained for up to 7 years to satisfy tax, customs, and audit obligations. Marketing data is kept until you opt out. Account data is removed within 90 days of a deletion request.

8. Your Rights

Depending on your jurisdiction (GDPR, CCPA, and similar), you may have the right to:

visibility Access your data
edit Correct inaccurate data
delete Request deletion
download Export a portable copy
unsubscribe Opt out of marketing
gavel Lodge a complaint

9. International Transfers

Because we operate globally, your information may be processed in countries other than your own. We rely on Standard Contractual Clauses and equivalent safeguards to protect your data wherever it travels.

10. Children's Privacy

Our services are not directed to anyone under 16. We do not knowingly collect personal information from children. If you believe a child has provided data, please contact us so we can remove it.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be highlighted on this page and, where appropriate, communicated by email. Continued use after the effective date means you accept the revised terms.

12. Contact Us

Questions, requests, or complaints? Reach our Data Protection team: